Posted by Zoe Boddy-McEwen

Posted 10 October, 2011 OBI NEWS

White goods retailer DRL is to create hundreds of jobs at a new call centre in Manchester and has signed up for an initial 15,000 sq ft at Bruntwood’s Riverside scheme.  OBI Property LLP is appointed as leasing advisors to Bruntwood on the newly refurbished office complex.

Chief executive John Roberts of DRL said they would employ 100 people initially at Riverside and plans to grow the workforce there to more than 300 by the end of March. Its deal with Bruntwood gives it scope to eventually have 500 employees at Riverside.

He said a key reason for establishing the call centre in Manchester is the large pool of available talent, and a strong partnership with Bruntwood. DRL looked at various locations for the call centre before plumping for Manchester.

“Bruntwood did an amazing job of quickly convincing us that central Manchester was the place to locate such a customer-focused, sales-led business,” he said.

DRL sells via the web on behalf of retailers including Tesco, Boots, Argos, B&Q, Marks & Spencer and House of Fraser, and operates a distribution arm that recently agreed a deal to lease 360,000 sq ft at a site in Crewe which will create up to 350 jobs. OBI provided Building Consultancy advice on the acquisition of the new facility.

In the 12 months leading to 31st March 2011, the company achieved revenues £170m, up from £126.7m, and expects to reach £250m this year. It currently employs more than 50